Your terms and conditions of use

Selecting your goods

Select the product you wish to buy by clicking on the name in the list.

If you have not used Piropo shop before, please register and log-in using the link “log in” in the left-hand margin. Please note that the postal address you register, must be the same address as that of the payment card you intend to use. 

Customers who have used the online shop before should log-in as well before commencing shopping.

On the product page, scroll down to select the specific product by clicking its image or name. If the product has a style associated with it, e.g. a colour, size, etc., then scroll down to select the desired individual item.

The webpage displays an appropriate message indicating whether Piropo has items in stock or not.

You may place an order for an item that is indicated as out of stock, as it may be in stock again when the order is picked and despatched. However, if the item is not in stock at the time that order is processed, the delivery of your goods may be delayed subject to our re-stocking or special ordering.

 

Enter the number of items required, and click the “Add” button. Doing this places the items in online shopping basket. Continue to shop as you wish.

 

What happens if goods are out of stock?


In the event that we do not have enough stock to complete your order, we will email or phone you to advise. You may wish to have your requested items back-ordered at that point, take part delivery or cancel the order. Please note that it can take between 10 and 28 days to re-stock.

 

Cancellation of an order


You have the right to cancel your order any time up and including seven days after delivery.

For a full refund, you must contact us in writing, but not by telephone, within seven days, and goods must be returned unopened and in a re-saleable condition.

You will be responsible for the original shipping costs, and the cost of returning the goods. We cannot be liable for returned goods which are lost or damaged in transit, so please ensure you use a recorded delivery service and insure the items for their value.

You will receive a cheque from us or a credit will appear on your credit or debit card within thirty days of our receipt of the goods.

 

What if you receive damaged goods?


Goods will be replaced if damaged during delivery.

Provided you notify us within seven days of the receipt of the goods, we will happily reimburse any delivery costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost to you.

Please include a description of the damage along with your details requested below. Failing such notice, the goods shall be deemed to be in accordance with these terms and conditions and you will be deemed to have accepted the goods and to be liable to pay for all and any charges therefor.

 

How to return goods to Piropo


Goods returned to Piropo must be accompanied by a copy of the original receipt, order number, customer’s email address, phone number and delivery address. All goods should be sent recorded delivery, and must be insured for the full value of the contents. Piropo cannot be responsible for lost or uninsured packages.

All polimer clay requests made can not be returned, due the time use them in make them.

When advising us of cancellation of an order, or that you received damaged goods, please email info@piropo.co.uk, we will provide an address to delivery the items.

 

Cancellation by us


We reserve the right to cancel the contract between us if:
(a) we have insufficient stock to deliver the goods you have ordered
(b) we do not deliver to your area
(c) one or more goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel the contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

 

PRIVACY POLICY


We do not disclose customer information to any third parties. Registered customers will be emailed by Piropo from time to time, with news about the shop unless they opt out of this service.

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